Frequently asked questions
How do I find my nail size?
Every product listing includes a size guide to help you choose the best fit. Measuring your nails at home ensures your set sits seamlessly and comfortably. If you’re unsure how to measure, please visit the Nail Shape & Size Guide page for step-by-step instructions.
How do I apply my press-on nails?
Each set comes with a ritual-ready application kit: adhesive tabs, nail file, cuticle pusher, an alcohol wipe, and instructions on how to apply. Wash your hands, prep your nails, apply the tabs, press and hold for a few seconds — and just like that, you’ve summoned beauty.
How long will the press-ons stay on once applied?
The wear time of your nails depends on how well they’re applied and cared for. With the included adhesive tabs, you can expect them to stay on for 1 to 3 days — perfect for events, weekends away, or any moment you want to feel a little extra adorned.
We recommend using adhesive tabs so you can reuse your press-ons again and again. Because they’re gentle and non-damaging, each set stays in great condition between wears.
To maintain their quality and longevity, we suggest avoiding extended wear — leaving them on too long can lead to natural wear and tear over time.
Are the press-on nail sets reusable?
When using the adhesive tabs, absolutely. Handle with care when removing, and your nails can be worn again and again.
How do I remove them safely?
Gently lift from the side of each nail, slowly peeling the press-on off without force. If needed, roll your fingertip underneath to help release the tab. No soaking required — and no mess left behind. Just a clean exit, ready for your next ritual.
Do you offer custom designs?
Yes — every set is handcrafted by Zoë, and custom work is welcomed. If you’re dreaming of something specific, reach out via the contact form or email with your ideas and we’ll alchemise your vision to life.
What is your processing time?
All sets are made to order with intention. Depending on the complexity of your set, the creation process usually takes 2–7 business days, with tracked shipping 2-5 business days. You’ll receive updates at each phase — from crafting to dispatch.
Do you ship internationally?
Shipping is currently only available in the UK, with most parcels being shipped via Royal Mail. If you would like to make a request for international shipping please contact us via the form.
What if I ordered the wrong size?
Unfortunately, due to the personalised and handmade nature of each set, we can’t offer refunds or exchanges for sizing issues. That’s why we recommend custom sizes or double-checking measurements before ordering. Need help? Contact us via the form or send an email to hello@lunebyzoe.com.